How do I update my renter’s information? May 24, 2019 19:34 Updated If you need to update your current tenant's information, please contact us. If your previous tenant has moved out and you need to setup a new one, you can stop payments immediately and then edit tenant information to add a new tenant. Related articles How do I change the rent amount? How do I stop collecting payments? Can my tenant “overpay” or underpay and carry a balance? What if the rent does not get deposited into my account? Why do I have to verify my identity?