How do I refund payments? June 11, 2018 17:04 Updated If you need to refund a payment, please contact the support team to assist you at firstname.lastname@example.org. Related articles How do I stop collecting payments? Can my tenant “overpay” or underpay and carry a balance? How do I update my renter’s information? What if the rent does not get deposited into my account? Why do I have to verify my identity?