When the lease is shared for e-Signing, all renters will receive an email with a link to sign the lease. If the renters are having trouble finding this email, please first double-check that the email was entered correctly in the Lease signers section of the lease. If the email was entered correctly, they should check their spam and junk folders, as sometimes these emails are caught in spam filters.
After all renters have signed the lease, the co-landlord will receive an email with a link to sign. Once you have verified that the co-landlord’s email was entered correctly, they should check their spam and junk folders if they are still having difficulty finding the email.
After all renters and the co-landlord have signed, you will get a notification email that the lease is ready for you to countersign. You can use the link in the email to sign, or navigate to the Leases section of your listing in Zillow Rental Manager. You will need to sign the lease while logged into the account that originally uploaded or created the lease.