Yes, you must inspect the rental unit and provide the renter with written documentation of the move-in condition before, at the time of, or shortly after the renter takes possession.
Also, within 14 calendar days after regaining possession of the unit, or within 14 days after the policy period ends or is canceled if the renter still occupies the unit, you’ll need to inspect the unit and provide the renter with written documentation of the condition of the unit, including a description of any physical damage caused by the renter or any guest(s) consistent with the lease requirements and local law.
You don’t need to provide this documentation to Zillow Insurance Services, but you will need to send it to LeaseLock with any physical damage claim you file. Failure to provide written move-in and move-out documentation that documents physical damage may result in the denial of a claim.
Rental Protection is lease insurance for landlords offered through Zillow Insurance Services, LLC (“ZIS”), a licensed insurance producer (AZ license no. 3001395092, CO license no. 721581, and NC license no. 3001614207). ZIS will refer landlords that express an interest in Rental Protection to LeaseLock Insurance Services, Inc. (“LeaseLock”), a licensed third party agent and surplus lines broker, to consider securing for their benefit such coverage, if available. Rental Protection is sold and administered by LeaseLock on behalf of one or more insurance companies. Requested Rental Protection coverage may not be available in the admitted market in your state. Such insurance companies may not be subject to your state’s insurance regulations and protections. Rental Protection may not be protected under your state’s guaranty act with respect to any right of recovery for the obligation of an insolvent insurer. Availability of Rental Protection may be subject to surplus lines exportability in your state.
ZIS may receive a fee or commission in connection with the sale of Rental Protection, but is not appointed to act on behalf of any insurance company. Rental Protection is not available in all states. If you would like information about other insurance coverage options, you should consult another insurance producer.
Zillow, Inc. provides the technology which powers the Zillow Rental Manager platform. Zillow Inc. does not receive compensation for the advertisement or sale of Rental Protection.