Yes, you must inspect the rental unit and provide the renter with written documentation of the move-in condition before, at the time of, or shortly after the renter takes possession.
Also, within 14 calendar days after regaining possession of the unit, or within 14 days after the policy period ends or is canceled if the renter still occupies the unit, you’ll need to inspect the unit and provide the renter with written documentation of the condition of the unit, including a description of any physical damage caused by the renter or any guest(s) consistent with the lease requirements and local law.
You don’t need to provide this documentation to Zillow Insurance Services, but you will need to send it to LeaseLock with any physical damage claim you file. Failure to provide written move-in and move-out documentation that documents physical damage may result in the denial of a claim.
Coverage is subject to policy terms, limitations, conditions, and exclusions. Descriptions of coverage are for informational purposes only and do not alter any insurance policy or guarantee any specific price, quote or coverage. For a complete understanding of the coverage available, please review the terms, conditions, definitions, and exclusions of your Rental Protection insurance policy.