If you need to update the end date of your payment term, please visit this article for more information: What happens if my lease is longer than 12 months or we renew the lease for another 12 months?
To invite an entirely new renter to set up payments, you will first need to make sure that payments are stopped for the current tenant. If payments have not yet ended, you can end them by accessing your Zillow Rental Manager and selecting Manage tenants on the property you need to make changes to. Once you have clicked View all payments, click the Edit button next to the payment period, and select the Stop payments button.
If you need to change the start date of your payment term, you can do so only if your tenant has not yet started the setup process on their end. If your renter has made their first payment offline, they can mark this payment as paid in their payments dashboard. If the day your renter is set to start paying rent has changed, please reach out to support for additional help: firstname.lastname@example.org
To change the primary renter who is making the payments, if, for example. a different roommate would like to start making the payments, you will need to follow the same steps as you would if you're inviting an entirely new renter to make payments. (please see instructions above).