In addition to the claim amount, you’ll need to provide documentation outlined in your policy or requested by LeaseLock, which may include the following:
- For physical damage claims, you’ll need to provide relevant documentation to evidence the claim. This includes (but isn’t limited to) a move-in and move-out report documenting damage, dated receipts, invoices, and photos of any damage.
- For renter default claims, you’ll need to provide documentation of efforts taken within 30 days of a missed rent payment to mitigate losses. This may include written documentation such as a payment plan agreement between you and the renter, attempts to establish a payment plan, or efforts to repossess the unit. If relevant, you’ll also need to include any evidence of eviction-related fees or expenses.
If you collected any monthly payments outside of the Zillow payments tool, you may be asked to provide documentation regarding this payment, such as bank statements. You might also be asked to provide information and documentation about how you met your obligations to mitigate loss arising out of physical damage or renter default. See the coverage summary or your policy for details.
Coverage is subject to policy terms, limitations, conditions, and exclusions. Descriptions of coverage are for informational purposes only and do not alter any insurance policy or guarantee any specific price, quote or coverage. For a complete understanding of the coverage available, please review the terms, conditions, definitions, and exclusions of your Rental Protection insurance policy.