Help Center | Zillow Rental Manager Help Center home page
Submit a request
Sign in
  1. Help Center | Zillow Rental Manager
  2. Rental Applications
  3. Screening reports

Screening reports

  • Why was my applicant’s credit report unable to be pulled? Or why does their credit report not contain a credit score?
  • What is included with the online rental application and third-party reports?
  • Why can't I verify my identity?
  • Why do I have to verify my identity and enter my SSN?
  • Can I do just a background check or just a credit check, but not both?
  • How long do background checks and credit checks take?
  • Can I trust this credit report and background check?
  • What does the background check include?
  • Will CIC verify employment or past rental history?
  • Can I customize the fields for the background check?
  • Why does a tenants background check show as unavailable, or delayed?
  • What does a credit report include?
  • Does requesting a credit report affect an applicant’s credit score?
Help Center | Zillow Rental Manager Privacy Policy