Rental Applications
General questions
- Why can't I use applications?
- ICRAA Overview
- I deactivated my listing. Why am I still receiving applications?
- A renter said they applied. When will I receive their application?
- Can I edit the Zillow application or use my own application?
- Why can’t I sign in to view my applications?
Set up and payment
- Why does my account need an application manager?
- What does it mean to enable or accept applications for my properties?
- How much does the application cost?
- Can I pay the fee for the applicant?
- What if I share my login with a co owner. Who should get verified?
- If my state has rules about the application fees that I can charge to my applicants, can I adjust the fees that Zillow charges to applicants?
Screening reports
- Why was my applicant’s credit report unable to be pulled? Or why does their credit report not contain a credit score?
- Why do I see background checks from CIC and Checkr?
- What is included with the online rental application and third-party reports?
- Why can't I verify my identity?
- Why do I have to verify my identity and enter my SSN?
- Can I do just a background check or just a credit check, but not both?