Rental Applications
General questions
- I deactivated my listing. Why am I still receiving applications?
- A renter said they applied. When will I receive their application?
- Can I edit the Zillow application or use my own application?
- Why can’t I sign in to view my applications?
- What do “Invited to apply” and “Application in progress” mean?
- What questions are included in the online application? Can I see a sample?
Set up and payment
- What does it mean to enable or accept applications for my properties?
- How much does the application cost?
- Can I pay the fee for the applicant?
- What if I share my login with a co owner. Who should get verified?
- If my state has rules about the application fees that I can charge to my applicants, can I adjust the fees that Zillow charges to applicants?
- How does the renter pay their application fee?
Screening reports
- Why do I have to verify my identity and enter my SSN?
- What is included with the online rental application and third-party reports?
- Can I do just a background check or just a credit check, but not both?
- How do I report an issue with viewing the applicant’s credit report or background check?
- How long do background checks and credit checks take?
- Can I trust this credit report and background check?