Renters are able to make a payment as early as 10 days before the assigned due date, or anytime after the due date has passed. If they need to make a payment before they are within 10 days of the due date, you will need to arrange payment offline, and not through Zillow. If your tenant has made their payment offline, they can mark the payment as paid in their payments hub to remove the past due status in their account, and yours.