General Info
- Why can't I use the Zillow payments?
- How does my renter accept the new rent amount change?
- Can my renter make a late payment or pay ahead?
- Why did my renter mark their payment as paid offline?
- Does Zillow offer lease agreements?
- My renter hasn’t initiated their rent payment yet, now what?
- What do I do after my renter’s rent payment has failed?
- Where can my renter go to make their rent payment?
- How do I return money to my tenant or credit their account?
- How much does it cost to use online rent payments?
- I own more than one rental property. Can I use Zillow Rental Manager to collect payments for all my properties?
- How long will it take for the rent payment to be deposited into my account?
- What reminder emails do you send to my tenant?
- Why do I have to verify my identity?
- How will my renter know when I request a payment for something besides rent?
- When I request a payment for something besides rent, what are my tenant’s payment options? Can they use a credit card?
- What if the payment is declined?
- Will you report rent payments to the credit reporting agencies?
- Do you report my rent payments to the IRS?
- Is this available for multifamily properties?
- Is this feature available on the Zillow Rental Manager app?
- How do I export my payment data?
- Can my tenant “overpay” or underpay and carry a balance?
- What if the rent does not get deposited into my account?
- How do I check the status of a payment?
- What if I have additional questions about payments?
- How are you keeping my bank account information safe?
- Are payments recurring or does the renter have to initiate payment each month?
- What is ACH?
- Can roommates pay separately or each pay a portion of the rent?