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  1. Help Center | Zillow Rental Manager
  2. Online Rent Payments
  3. General Info

General Info

  • 1099-K form FAQ
  • Why can't I use the Zillow payments?
  • How does my renter accept the new rent amount change?
  • Can my renter make a late payment or pay ahead?
  • Why did my renter mark their payment as paid offline?
  • Does Zillow offer lease agreements?
  • My renter hasn’t initiated their rent payment yet, now what?
  • What do I do after my renter’s rent payment has failed?
  • Where can my renter go to make their rent payment?
  • How do I return money to my tenant or credit their account?
  • How much does it cost to use online rent payments?
  • I own more than one rental property. Can I use Zillow Rental Manager to collect payments for all my properties?
  • How long will it take for the rent payment to be deposited into my account?
  • What reminder emails do you send to my tenant?
  • Why do I have to verify my identity?
  • How will my renter know when I request a payment for something besides rent?
  • When I request a payment for something besides rent, what are my tenant’s payment options? Can they use a credit card?
  • What if the payment is declined?
  • Will you report rent payments to the credit reporting agencies?
  • Do you report my rent payments to the IRS?
  • Is this available for multifamily properties?
  • Is this feature available on the Zillow Rental Manager app?
  • How do I export my payment data?
  • Can my tenant “overpay” or underpay and carry a balance?
  • What if the rent does not get deposited into my account?
  • How do I check the status of a payment?
  • What if I have additional questions about payments?
  • How are you keeping my bank account information safe?
  • Are payments recurring or does the renter have to initiate payment each month?
  • What is ACH?
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Help Center | Zillow Rental Manager