What if I have additional questions about payments? August 18, 2021 23:52 Updated Please contact our support team with any questions. Related articles Can roommates pay separately or each pay a portion of the rent? Why can't I use the Zillow payments? How do I return money to my tenant or credit their account? How do I update the past due status on a payment? How long will it take for the rent payment to be deposited into my account?