To check the status of your tenant's payment, go to your Zillow Rental Manager account and go to the Payments tab then select View all payments on the property card. There you will be able to see upcoming, pending, or past due payments. Click view details under a specific payment to see the timeline breakdown for when it was sent by the tenant, processed by their bank, processed by your bank, and deposited to you.
On your Payment activity dashboard, you can view the following tabs:
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If the current month's payment is in the Upcoming tab, it will have one of two statuses:
- Incomplete: This means your renter has not yet initiated the payment.
- Pending: This means that the payment is on the way. You will see the initiated date (the date the tenant made the payment) and the expected date (the date the payment is expected to be deposited into your bank account).
- If the current month's payment is in the Completed tab, this means that the payment is complete and you should see it deposited in your bank account.
- If the current month's payment is in the Past due tab, it means that the due date has passed and the tenant has either not initiated the payment, or the payment failed. If the payment failed, you will see a failed status under the payment amount.