Troubleshooting common issues with signing the lease
Updated
Unable to locate the lease to sign. If the renters or the co-landlord have trouble finding the email with the link to sign, please double-check that the email was entered correctly in the Lease signer section of the lease. If the email was entered correctly, they should check their spam and junk folders, as sometimes emails are caught in spam filters.
Tenant or co-landlord is receiving an error message when attempting to sign. Each renter needs to be logged into their Zillow account that is linked to their email address entered on the lease in order to sign.