Troubleshooting common issues with signing the lease
Updated
Unable to locate the lease to sign. If the renters or the co-landlord have trouble finding the email with the link to sign, please double-check that the email was entered correctly in the Lease signer section of the lease. If the email was entered correctly, they should check their spam and junk folders, as sometimes emails are caught in spam filters.
Tenant or co-landlord is receiving an error message when attempting to sign. Each renter needs to be logged into their Zillow account that is linked to their email address entered on the lease in order to sign.
Start-signing button is greyed out. If the Start signing button can’t be clicked, the lease signer has likely not reviewed the whole lease document first. There is an orange banner at the top of the lease document. Every lease signer will need to scroll through the entire lease document to review the lease. After reviewing the whole lease document, the Start signing button can be clicked and the orange banner will disappear.
