Your renter can visit their payments hub to make a rent payment here: Payments Hub
If your renter is redirected to the See how to sign up page and does not see their payment dashboard using the provided link, they will need to log out of their account, refresh the page, and sign back in with the email they originally used to set up payments.
Renters are able to make a payment 10 days before the assigned due date, and any time after the due date has passed.