When applications are completed, they will be available immediately in your account under the your listing in Zillow Rental Manager. Click Find Tenants on your listing, then click View all applications in the Application section. You will also be notified via email as soon as the application is submitted.
If a renter has told you that they have paid their screening fee and completed their application, but you do not see the application in your account, it means the renter has not clicked the Submit button to send the application to you. While we understand that the renter may have already paid for the application and received the payment confirmation, they must still click on the Submit button to send the application to your account.
If they have reached out to you regarding their application, please refer them to their Renter Hub to double-check that they have submitted their application.