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  1. Help Center | Zillow Rental Manager
  2. Rental Applications
  3. General questions

General questions

  • Multi-Family Zillow Applications FAQ
  • Why can't I use applications?
  • ICRAA Overview
  • I deactivated my listing. Why am I still receiving applications?
  • A renter said they applied. When will I receive their application?
  • Can I edit the Zillow application or use my own application?
  • Why can’t I sign in to view my applications?
  • What do “Invited to apply” and “Application in progress” mean? Why are there different application categories?
  • What questions are included in the online application? Can I see a sample?
  • What does it mean that the renter has a “portable” application?
  • How do I download and print their application for my records?
  • How is this information kept safe?
  • What if an interested renter hasn’t purchased an online application, yet?
  • How do roommates apply together?
  • Will I have to collect their social security number?
  • What if the applicant doesn’t have a social security number?
  • How can I make sure that I use the criminal background check in a way that promotes fair housing?
  • How can I help my applicant troubleshoot application issues?
  • What is rent to income ratio?
  • Does verifying my identity affect my credit score?
  • How can I comply with my Fair Housing Act obligations while using the applications product?
  • What if I have additional questions about applications and screening?
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